Office Administrator

Anglian Home Improvements; Telscombe; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading provider of home improvement solutions in the UK is hiring an Office Administrator. This role is crucial for coordinating installation teams, maintaining customer records, and ensuring excellent customer service. The ideal candidate is detail-oriented and capable of managing multiple tasks efficiently. The position offers a competitive salary and extensive benefits, making it a great opportunity to grow in a supportive environment.

Benefits

Competitive salary

Pension

31 days holiday

Paid time off for volunteering

Comprehensive health & well-being benefits

Discounted employee purchase scheme

Employee recognition schemes

Qualifications

• Detail-oriented and customer-focused individual.
• Proficient in managing multiple tasks and prioritizing effectively.
• Experience in a customer service role is advantageous.

Responsibilities

• Deliver exceptional customer service as the main contact point.
• Coordinate installation teams for smooth project execution.
• Monitor appointment schedules and installation plans.
• Maintain records related to installations.
• Resolve operational issues efficiently.
• Process purchase orders and reconcile invoices.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to manage multiple tasks

Proficiency in Microsoft Office suite

Familiarity with CRM software

Job description

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

Benefit Package

• Competitive salary
• Pension
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.