OCONUS Configuration/Change Manager (location is Camp Humphreys, Korea)

NCI; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A government-focused technology firm is hiring for a Configuration Management role in Guildford. The position requires over five years of relevant experience and certifications like CompTIA A+ and ITIL V3. Responsibilities include maintaining network baselines and overseeing change management processes in a secure environment. Candidates should possess a SECRET Clearance and the ability to manage multiple tasks in a structured setting. The role is primarily on-site with potential after-hours work for outages or upgrades.

Qualifications

• Five (5) or more years of experience in the field or related area.
• Certifications: CompTIA A+, ITIL V3 Certification.
• SECRET Clearance.

Responsibilities

• Track, log, categorize, and maintain changes to network baselines.
• Develop and enhance Change and Configuration Management (CCM) tools.
• Enforce Configuration Management (CM) policies and standards.
• Maintain accuracy of Configuration Management Database (CMDB).
• Oversee Change Management process from request to implementation.
• Ensure configuration changes are logged, approved, and tested.
• Support audits by providing relevant documentation.
• Provide regular reporting on configuration and change activities.

Skills

Five or more years of experience in the field

CompTIA A+

ITIL V3 Certification

Experience with automated CM tools

Knowledge of cybersecurity frameworks

Tools

Git

Ansible

Puppet

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

Responsibilities

Key Responsibilities: Work location is Camp Humphreys, Korea.

• Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines.
• Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools.
• Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
• Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
• Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post‑implementation review.
• Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated appropriately.
• Support audits and assessments by providing documentation and records related to configuration and change control.
• Provide regular reporting and metrics on configuration and change activities to stakeholders.
• Ensure traceability and version control of system and service baselines.
• Interface with quality assurance, cybersecurity, and operations teams to ensure change impacts are assessed and mitigated.

Qualifications

Shall possess:

• Five (5) or more years of experience in the field or related area.
• Certifications: CompTIA A+, ITIL V3 Certification.
• SECRET Clearance.

Preferred Qualifications:

• Experience supporting Department of Defense (DoD) or federal government IT contracts.
• Experience with automated CM tools and version control systems (e.g., Git, Ansible, Puppet).
• Knowledge of cybersecurity frameworks and how configuration management supports secure operations.

Work Environment

• Primarily on‑site in a secure facility, may require on‑call availability and after‑hours work during outages or upgrades.
• Occasional travel to support project reviews or site inspections.
• Must be capable of working in a structured, process‑driven environment and managing multiple configuration threads simultaneously.
• Must be able to work in a high‑security environment and comply with all relevant security protocols.

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.