Ocean Import Freight Forwarder

White Recruitment; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A well-established freight forwarding company in Solihull is looking for an experienced Ocean Import Freight Forwarder. This hybrid role involves managing all import procedures, completing customs entries, and delivering excellent customer service. Ideal candidates should have a minimum of 5 years’ experience in freight forwarding and strong IT skills, including CargoWise1 certification. The company offers a supportive environment with attractive benefits including a pension scheme and online health services.

Benefits

20 days holiday plus Bank Holidays

Salary sacrifice pension scheme

Death in Service cover

Employee Assistance Programme

Online GP service

Eye care scheme

Workplace Nursery Provision

Salary sacrifice tech benefit

Long service awards

Qualifications

• Minimum 5 years’ experience in ocean and air import freight forwarding.
• Extensive experience in customs entries.
• Professional and punctual, able to follow direction.

Responsibilities

• Manage all ocean and air import procedures from start to finish.
• Complete customs entries.
• Deliver outstanding customer service to clients.
• Identify opportunities to generate leads.

Skills

Strong IT skills

Excellent knowledge of import procedures

Strong communication skills

Problem-solving abilities

Ability to work under pressure

Tools

CargoWise1 certification

Job description

Ocean Import Freight Forwarder – Solihull (Hybrid Working)

Two days a week working from home

£32k – £35k

Our client, a well-established freight forwarding business based in Solihull, is seeking an experienced Ocean & Air Import Freight Forwarder to join their team. This is a fantastic opportunity for someone with a proven track record in handling import jobs from start to finish, including customs entries, to work for a company offering excellent benefits and hybrid working.

Location: Solihull (Hybrid – 2 days WFH)

Hours: Monday-Friday, 9am-5:30pm (37.5 hours / week)

Responsibilities

• Manage all ocean and air import procedures from start to finish
• Complete customs entries – extensive experience essential
• Deliver outstanding customer service to clients and stakeholders
• Identify opportunities to generate leads and grow the client base

Requirements

• Minimum 5 years’ experience in start-to-finish ocean and air import freight forwarding
• Strong IT skills – CargoWise1 certification highly advantageous
• Excellent knowledge of import procedures and compliance
• Strong communication and problem‑solving abilities
• Ability to work under pressure and maintain high standards of accuracy
• Professional, conscientious, punctual, and able to follow direction from senior management

You will be :

Analytical, technically focused, comfortable working within established systems, decisive within your area of expertise, and able to problem‑solve effectively.

Package and Benefits

• 20 days holiday plus Bank Holidays (increasing with service)
• Salary sacrifice pension scheme (7.5% company contribution)
• Death in Service cover
• Perkbox (including Employee Assistance Programme)
• Online GP service via HealthHero
• Specsavers Eye Care Scheme
• Workplace Nursery Provision
• Salary sacrifice tech benefit and Cycle to Work scheme
• Long service awards and annual performance awards

This is an excellent opportunity to join a forward‑thinking and supportive company. If you have the experience and skills outlined above, please get in touch today to discuss this role further.