Nursing Support Worker - Paediatric Outpatients

NHS; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is looking for a Nursing Support Worker in the Paediatric Outpatients Department. This role involves assisting registered nurses in patient care, ensuring the clinical environment is prepared and clean, and supporting patients during procedures. The position requires excellent communication skills, a caring attitude, and a Level 3 qualification in a relevant subject. The successful candidate will work as part of a multi-disciplinary team to maintain high standards of care. Training and support for Welsh language communication will be provided.

Qualifications

• Strong understanding of confidentiality and safeguarding practices.
• Experience in a healthcare environment providing direct patient care.
• Ability to deal with clinical tasks relevant to patient care.

Responsibilities

• Undertake delegated tasks to maintain high standards of patient care.
• Support the preparation and cleaning of clinical environments.
• Assist registered nurses in delivering healthcare standards.

Skills

Excellent communication skills

Ability to work as part of a team

Caring attitude

Education

Level 3 qualification in a health care related subject or equivalent experience

Job description

Nursing Support Worker - Paediatric Outpatients

An exciting opportunity has arisen for Band 3 Nursing Support Worker post in the Paediatric Outpatients Department of Glangwili General Hospital.

Working under delegation and supervision of the Registered Nurse, the Nursing Support Worker will undertake the defined responsibilities appropriate to the role in the workplace setting. Complying with Health Board policies, protocols and guidelines they will ensure efficient and effective service delivery.

No statutory nursing or midwifery qualifications are required but you should demonstrate a caring attitude and have excellent communication skills and the ability to work as part of a team.

This post requires the post holder to be able to support on other sites within the Health Board as required.

Daily tasks to include chaperoning, decontaminating equipment, providing support to patients undergoing procedures.

Working as an integral part of a multi-disciplinary team.

Main duties of the job

To undertake delegated tasks in relation to the clinical environment in accordance with the Health Board policies and procedures in order to maintain high standards of patient care.

Preparation of the clinical environment, this includes ensuring equipment is appropriately cleaned and decontaminated and fit for purpose.

To be aware of patients physical, social and psychological needs and be able to report concerns to a registered nurse.

Undertake a range of procedures relevant to the clinical sphere of responsibility and within limits of competence.

To support the collection and documentation of information relating to the patients condition.

To support the registered nurses in the delivery of the Healthcare Standards. To support the needs of the clinic running that day and assist with the flow of clinics.

All employees of the Health Board are required to maintain the confidentiality of members of the public and patients, service users and members of staff in accordance with Health Board policies.

This confidentiality of information applies during working and non-working hours.

Ensure stock rotation and restocking clinical areas as necessary.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

Reporting untoward incidents e.g. complaints, accidents, faulty equipment.

Attend relevant study days to promote development and knowledge. Undertake mandatory training as required.

Communicate effectively with clients, relatives, team members and other professionals.

To promote and support the rights, responsibilities and diversity of individuals and their families and to relate with kindness and empathy to all concerned.

Where appropriate, access patients results from the hospital IT systems e.g. Welsh Clinical Portal, Myrddin.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews will be held on 23/12/2025

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications and Knowledge

• Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR)

Experience

• Experience of working within a relevant heath or social care environment, providing direct patient care
• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS

Language Skills

• Welsh Language (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum pro rata