NPS Platform Product Owner - Customer Insights

BUPA; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading health insurer is seeking an NPS Product Owner to manage and improve the NPS platform across business units. The role involves analyzing survey processes, managing relationships with vendors, and providing actionable insights for improved customer experiences. Candidates should have extensive knowledge of Net Promoter systems and strong analytical skills. This position offers full-time hybrid working with benefits designed for employee wellbeing, including health insurance and an enhanced pension plan.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various online discounts

Qualifications

• Experience and proficiency working with Net Promoter systems.
• Able to manage relationships with external suppliers.
• Demonstrated data and analytical expertise.
• Proven ability to work independently and in a cross-functional team.

Responsibilities

• Act as first point of call for system issues.
• Analyze survey-process related issues.
• Document and maintain end-to-end survey processes.
• Run monthly Operating Rhythm with updates and status.

Skills

Experience and proficiency with Net Promoter systems

Ability to manage relationships with external suppliers

Qualification in a business-related discipline

Experience in identifying and prioritizing business improvement

Customer mindset

Data and analytical expertise

Excellent communication and presentation skills

Education

Qualification in a business-related discipline preferred

Job description

A leading health insurer is seeking an NPS Product Owner to manage and improve the NPS platform across business units. The role involves analyzing survey processes, managing relationships with vendors, and providing actionable insights for improved customer experiences. Candidates should have extensive knowledge of Net Promoter systems and strong analytical skills. This position offers full-time hybrid working with benefits designed for employee wellbeing, including health insurance and an enhanced pension plan.