NOC Tier 2 Engineer

Intercity Technology Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a NOC Tier 2 Engineer in Bolton to provide critical customer support and second-line services. This role requires effective remote assistance and issue diagnosis, alongside maintaining a high level of customer satisfaction. Applicants should have a background in IT service running or relevant degree, with a dedication to self-education and technical accreditation. This position promotes independent work in a supportive team environment while also offering generous benefits, including 33 days holiday and a company bonus scheme.

Benefits

33 days holiday

Annual pay reviews

Holiday buy scheme

Company bonus scheme

Death in service cover

Employee assistance programme

Company pension

Active social calendar

Qualifications

• At least one year of experience in running IT services or a degree in IT.
• Must pass agreed vendor accreditation and technical certifications.
• British citizenship is required.
• NPPV3 clearance is desired.

Responsibilities

• Provide remote support for customer systems and perform 2nd line diagnosis.
• Work independently and provide professional support services.
• Utilize the internet for technical issues in the ICT sector.
• Enhance client relationships to meet customer needs.
• Contribute to customer satisfaction and service improvements.

Skills

Interpersonal skills

Written communication

Verbal communication

Ability to multitask

Ability to work under pressure

Education

Degree in IT or related field

Vendor accreditation

Tools

Networking equipment (Routers, Switches, Firewalls)

Check Point

Juniper

Cisco

Extreme

Aruba

Exinda

Job description

Join Our Team as a NOC Tier 2 Engineer!

Intercity Technology is seeking a dedicated and customer‑focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second‑line services, including remote support and issue diagnosis for our managed services customers. You will utilise Intercity’s system management toolsets and processes to execute your role effectively. Above all, you will provide a customer‑sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. This role will operate on a rota shift pattern that covers 24x7x365.

Key Responsibilities as a NOC Tier 2 Engineer

• Customer Support: Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution.
• Independent Work: Work without continuous supervision and provide professional support services to Intercity customers.
• Self‑Education: Be able to self‑educate and attain industry standard IT accreditations.
• Information Gathering: Use the internet and other sources of information to remain up to date with technical issues affecting the ICT sector.
• Client Liaison: Liaise with clients to analyse, review, identify, and develop relationships that meet / exceed customer needs.
• Customer Satisfaction: Contribute to the highest levels of prospect and customer satisfaction.
• Service Improvement: Make recommendations on improvements to Intercity services and service quality.

Due to changing customer demands, duties and responsibilities are likely to vary from time to time, and Intercity therefore reserves the right to amend job descriptions to reflect changing requirements.

Education and Qualifications

• At least one years background in running IT services or a degree in an element of IT.
• Required to study for and pass agreed vendor accreditation and other recognised technical certifications.
• Must be a British citizen.
• NPPV3 (Non‑Police Personnel Vetting Version 3) clearance is desired.

Experience and Knowledge

• Experience in running IT services or recent graduate in an IT‑related field.
• Be familiar with the primary functions of networking equipment, i.e. Routers, Switches, Firewalls and wide area communications.
• Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Exinda.
• Previous customer service experience is desirable.

Competencies and Skills

• Excellent interpersonal, written, and verbal communication skills.
• Ability to work under pressure, multitask, and respond to deadlines.

What We Offer

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All‑company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Intercity Technology

provides reliable and secure technologies in communications, cloud, and managed services, with a big difference

Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with

we are really proud of our achievements so far :

Customer Net Promoter Score of +92

Gold Award Investors in People Accreditation

Employer of the Year 2025 - British Business Excellence Award

Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications.

As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.