Nightshift Workshop Supervisor

Hartshorne Group; Tyburn; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading commercial vehicle distributor in Tyburn is seeking a proactive Workshop Supervisor for their nightshift operation. The role involves ensuring customer satisfaction, optimizing technician performance, and maintaining compliance in a fully equipped workshop. The ideal candidate will have relevant qualifications in motor vehicle management, with an HGV Licence being advantageous. A competitive benefits package, including a contributory pension scheme and healthcare cash plan, is offered.

Benefits

Fully equipped workshop

Excellent contributory pension scheme

Holidays increase with length of service

In-house and Volvo training programmes

Comprehensive healthcare cash plan

Qualifications

• Must hold qualifications in motor vehicle management or equivalent practical experience.
• HGV Licence advantageous but not essential.

Responsibilities

• Ensure high levels of internal and external customer satisfaction.
• Monitor and optimise individual technician performance.
• Oversee the workflow of the workshop.
• Maintain high standards of service documentation.
• Ensure compliance with company procedures and health & safety regulations.

Skills

Customer satisfaction

Performance monitoring

Workflow optimization

Documentation accuracy

Compliance with health & safety

Education

City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management

Job description

Overview

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The Role

Are you passionate about delivering exceptional service and driving team performance? We are looking for a proactive and organised Workshop Supervisor to lead our nightshift operation at our Birmingham depot.

Responsibilities

• Ensure high levels of internal and external customer satisfaction.
• Monitor and optimise individual technician performance, providing guidance and support to achieve operational targets.
• Oversee the workflow of the workshop, ensuring jobs are progressed efficiently with a focus on achieving a first-time fix every time.
• Maintain high standards of service documentation, ensuring all paperwork is completed accurately.
• Ensure full compliance with company procedures, and health & safety regulations at all times.

Shift Pattern

Tuesday to Friday: 20:00 – 06:30

Requirements

• Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI (or equivalent) in motor vehicle management or equivalent practical experience in the commercial vehicle industry (or similar environment).
• HGV Licence advantageous but not essential.

Benefits

• Fully equipped workshop.
• Excellent contributory pension scheme.
• Holidays increase with length of service.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.