Night Team Member

Old Town Chambers-Front Office/Reception; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Edinburgh seeks a Night Team Member to ensure smooth operations during late hours. Responsibilities include welcoming guests, managing night audits, and addressing guest needs promptly. The ideal candidate is a natural night owl with excellent customer service skills and a detail-oriented mindset. Join us for a rewarding career that values diversity and individuality, all while enjoying numerous employee benefits.

Benefits

Discounted hotel room rates

Enhanced maternity leave

Flexible working arrangements

Life insurance

Free meals on duty

Qualifications

• Friendly and welcoming, with a knack for service even at late hours.
• Detail-oriented, especially when handling nightly audits.
• Reliable and calm in managing guest needs during night shifts.

Responsibilities

• Welcome late-arriving guests with a friendly smile.
• Handle night audits and end-of-day reports.
• Monitor safety and security through regular checks.

Skills

Customer service

Attention to detail

Reliability

Teamwork

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Located in the heart of Edinburgh’s historic Old Town, Old Town Chambers is part of Marriott’s exclusive Autograph Collection, a portfolio of unique, design-led hotels that celebrate individuality and character. Just steps from the Royal Mile, our luxury serviced apartments blend contemporary style with centuries of history, offering guests an unforgettable stay in one of the city’s most iconic locations.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL

What you'll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.