Night Team Leader

Village Hotels - Walsall - Reception / Nights; Darlaston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern hotel chain in Darlaston is seeking a Night Team Leader to ensure exceptional overnight service and support across all hotel departments. In this role, you will lead and motivate your team, fostering strong relationships while delivering outstanding brand standards. With a focus on customer service and problem-solving, you'll work closely with the Night Manager to drive hotel operations. Join a vibrant workplace offering competitive benefits and training opportunities.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training and development

Financial wellbeing support

Enhanced maternity and paternity benefits

Life Insurance

Qualifications

• Ability to lead and motivate a team to achieve high performance.
• Experience in maintaining strong relationships across departments.
• Knowledge of delivering brand standards in service.

Responsibilities

• Ensure exceptional service is delivered throughout the night.
• Proactively solve problems and support all hotel departments.
• Work alongside the Night Manager to manage night operations.

Skills

Strong customer service skills

Team leadership and motivation

Relationship building

Job description

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&C’s apply based on your contract.

What we need from you…

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

Please note - All offers are subject to successful DBS checks in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed.