Night Support Worker

St Mungo's; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A charitable organization in Bristol is seeking a Night Support Worker to provide key support to individuals experiencing homelessness. The role involves engaging with residents, maintaining safety, and handling administrative tasks during flexible night shifts. Ideal candidates will have experience in customer-facing roles and an understanding of challenges faced by vulnerable adults. If you're passionate and eager to help transform lives through care, we encourage you to apply!

Qualifications

• Experience of dealing directly with the public or clients in a busy service environment.
• Experience volunteering or working with vulnerable people.
• Understanding of issues affecting vulnerable adults experiencing homelessness.
• Familiarity with IT and administrative procedures.

Responsibilities

• Continue support from the day team, engaging residents.
• Maintain safety protocols and respond to emergencies.
• Complete administrative tasks and incident reports.
• Attend team meetings and enhance skills.
• Lone work when required.

Skills

Good communication skills

Ability to respond effectively

Empathetic approach

Staying alert and calm in emergencies

Job description

Do you want to make a difference while benefiting from a schedule that offers unique flexibility in Bristol? Join our dedicated team providing vital person-centred support to people experiencing homelessness in a Level 1 accommodation setting in Bristol. Our residents may have complex needs, substance misuse issues and other support needs. As a Night Support Worker, you'll offer assistance, conversation, and continuity of care throughout the night, ensuring a safe and supportive environment for residents.

Responsibilities

• Continue support from the day team – engage with residents, offering support and a listening ear.
• Maintain safety protocols, respond to emergencies, and conduct hourly building checks and monitor issues such as noise levels.
• Complete administrative tasks, incident reports and handover notes to the day team.
• Attend team meetings and training to develop skills and knowledge, ensuring confidence in your role.
• Lone work at times when required.

Typical Schedule

A flexible night shift rota, including weekends and bank holidays. Rolling 4‑week rota, 9 PM – 7:30 AM, with two weekends off per month.

Requirements

These roles suit people with good communication skills and the ability to respond and interact effectively. If you can empathise with others and are willing to learn how to support people to transform their lives, we encourage you to apply. You should be able to demonstrate:

• Some experience of dealing directly with the public, clients or customers in a busy service environment.
• Experience of volunteering or working in an environment that supports vulnerable people.
• An understanding of the issues that affect vulnerable adults experiencing homelessness, including complex needs.
• Ability to stay alert, calm and use your own initiative in emergencies.
• Familiarity with IT, administrative procedures and record‑keeping.

If you think you could provide support and interact with clients throughout the night and be passionate about working in a service that supports people experiencing homelessness, we encourage you to apply!