Night Shift Manager

Royal Mail Group; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider is seeking a Night Shift Manager in Carlisle. This role involves leading a team to achieve operational targets, motivating staff, and ensuring a customer-centered approach. Candidates should possess strong management skills, resilience, and a focus on continuous improvement. This permanent full-time position offers a competitive salary, a bonus potential, and a generous benefits package including pensions and annual leave.

Benefits

10% bonus potential

25 days annual leave

Generous pension

Qualifications

• Experience in a management role.
• Strong leadership and people management skills.
• Ability to implement transformation and improve processes.

Responsibilities

• Lead the night shift team to meet operational targets.
• Motivate and develop employees for improved performance.
• Ensure a customer-first approach in service delivery.

Skills

Leadership Focus

People Focus

Resilience Focus

Achievement Focus

Improvement Focus

Customer centric Focus

Job description

Job reference number 333088

Night Shift Manager

Salary starting at £40,155, 10 % bonus potential, 25 days annual leave and generous pension

Full time, Permanent

Carlisle MC, Carlisle, CA1 1AA

What does the role involve?

We have a very exciting opportunity for someone to join us as a Night Shift Manager at our Carlisle Mail Centre, helping us to continue to improve and deliver the best service.

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You'll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It'll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It's an important time in our history, as we make tech a bigger part of our operation, and you'll be essential in helping our people to adapt and us to grow and evolve.

What skills and experience are we looking for?

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns:

Monday - Friday 22:48 - 07:00

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Please note

If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Assessment Process

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere, universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date

21st December. Please note, this advert may close early if the appropriate number of applications has been reached.