Night Room Service Waiter

Leonardo Hotels; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Night Porter to support the Front Office department and ensure excellent guest care. You will interact with guests, maintain hotel security, and assist in preparing room service orders. This role offers special rates at hotels across the UK and Europe, along with ongoing training programs for career progression. Join a community focused on respect, inclusion, and professional growth.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programs

Qualifications

• Experience in hospitality roles is preferred.
• Detail-oriented with a focus on guest satisfaction.
• Ability to work as part of a team.

Responsibilities

• Support the Front Office department.
• Maximize guest satisfaction through excellent care.
• Maintain safety and security of the hotel.

Job description

Night Porter – Responsibilities

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you will be right in the heart of the hotel, supporting your Head of Department and keeping operations running like clockwork. You will maximize guest satisfaction by delivering excellent guest care at all times. You will interact with guests during welcome and departure and shape their experience by preparing room service orders in the Kitchen.

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
• Carry out regular Fire Walks each night.
• Be detail-oriented: you will set out ambient breakfast items in the morning, and it needs to look great.

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar.
• Ongoing job-related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual- regardless of background, identity, or lived experience- is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!