Night Retail Assistant

Moto Hospitality; Clyst Heath; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable hospitality company in Clyst Heath is seeking a Retail Assistant to join their team. The role offers a competitive wage of £12.40 per hour plus night shift premium, with shifts primarily on weekends. Responsibilities include providing exceptional customer service, managing orders efficiently, and maintaining the store environment. The company values diversity and offers flexible working arrangements to support work-life balance, making it a recognized employer in the industry.

Benefits

Discretionary bonus pay

Colleague discount

Enhanced sick pay and life assurance

Funded qualifications

Weekly pay

Qualifications

• Ability to thrive in fast-paced environments while remaining productive in quieter settings.
• Excellent communication and customer interaction skills.
• Demonstrated ability to resolve customer enquiries effectively.

Responsibilities

• Greet customers warmly and process orders efficiently.
• Maintain store cleanliness and ensure product availability.
• Supervise adult gaming areas and contribute to team culture.

Skills

Customer service

Adaptability

Teamwork

Job description

Overview

Fixed Term Contract until end of 2026. Retail Assistant - £12.40 per hour plus night shift premium. Shifts: Friday and Saturday 11pm-7am. Address: M5 Junction 30 Sandygate, Exeter, Devon, EX2 7HFAre you ready to be our next WHSmith Retail Assistant? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith's handy range travel essentials and exceptional customer service as we transform the UK's rest stop experience.

What we offer

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

Responsibilities

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we're looking for

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

We value

We don't just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers

• Hourly rates of pay may differ for under 18's, our night shift roles include a premium of £2 per hour
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to a work week's salary based on average hours worked over a defined period. INDLP