Night Relief Supervisor

Luxury Leisure

Wigan

On-site

GBP 18,000 - 21,000

Full time

5 days ago

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Benefits offered by this job

Enhanced night rate (£1.50/hr between

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor for night shifts 22:00-08:30. You will deliver outstanding customer service across our venues and step up to supervisory duties when required, earning an enhanced rate for supervisory tasks and additional pay for late-night hours.

You will welcome guests, promote offers and events, handle cash, serve refreshments, and assist with opening/closing procedures while supervising the team as needed, all while complying with Challenge

Responsibilities

Welcoming and engaging customers, ensuring a great experience every visit
Promoting offers, events, and new games
Handling cash and providing change accurately
Serving refreshments and keeping the venue clean and welcoming
Supporting with opening/closing procedures and supervising the team when needed
Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Job description

Shift pattern: Night Shift 22:00-08:30. Full flexibility across the week required, working 4 out of 7 nights per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

Welcoming and engaging customers, ensuring a great experience every visit
Promoting offers, events, and new games
Handling cash and providing change accurately
Serving refreshments and keeping the venue clean and welcoming
Supporting with opening/closing procedures and supervising the team when needed
Upholding our Challenge 25 policy and ensuring compliance with gambling legislation