Night Relief Supervisor

Luxury Leisure; Exeter; On-site; GBP 18,000 - 21,000; Part time

Job summary

Luxury Leisure in Exeter is seeking a Customer Service Assistant / Supervisor to join our venues. You will deliver outstanding customer service while assisting customers and stepping up to supervisory duties when required.

The role requires flexibility to work nights between 10pm and 8:30am, four nights per week, including weekends. The role offers an enhanced hourly rate of £13.45 when performing supervisory tasks, plus an extra £1.50 per hour for hours between 11pm and 6am.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Job description

Shift pattern: Must be fully flexible to work a range of nights between 10pm and 8.30am, working four nights per week, inluding weekends as required.

Enhanced Rate: £13.45 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation