Relief Supervisor

Luxury Leisure; Aberford; On-site; GBP 18,000 - 22,000; Full time

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to deliver outstanding customer service across our venues. You will engage customers, promote offers and events, handle cash, and help keep the venue clean and welcoming.

You’ll also step into supervisory duties when required, earning enhanced rates and ensuring smooth operations. Weekend shifts and a five-shift pattern across seven days are expected, with night premiums for late hours.

Qualifications

• Experience delivering high-quality customer service.
• Ability to assist with supervisory tasks when required.
• Understanding of cash handling accuracy and change.

Responsibilities

• Welcoming and engaging customers to ensure a great experience.
• Promoting offers, events, and new games.
• Handling cash and providing accurate change.
• Serving refreshments and keeping the venue clean and welcoming.
• Assisting with opening/closing procedures and supervising the team when needed.
• Upholding the Challenge 25 policy and gambling legislation compliance.

Skills

Customer service

Cash handling

Supervisory duties

Gambling legislation awareness

Job description

Shift pattern: 5 shifts across 7 days, weekends required.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation