Relief Supervisor

Luxury Leisure; Rishton; On-site; GBP 1,791,000 - 2,080,000; Full time

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor in Rishton, United Kingdom. You will welcome customers and ensure a great experience while promoting offers and events. The role also involves handling cash and assisting with opening/closing procedures and supervising the team when needed.

The position requires flexibility across Monday to Sunday, with shifts in mornings, evenings and weekends, plus a potential enhanced rate for supervisory duties and late-night hours.

Qualifications

• Experience in customer service environments.
• Ability to handle cash accurately and provide correct change.
• Willingness to perform supervisory duties when required.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.

Skills

Customer service

Cash handling

Supervisory duties

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation