Relief Supervisor

Luxury Leisure; Hanley; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure seeks a dedicated Customer Service Assistant / Supervisor for our venues in the United Kingdom. You will welcome guests, promote events and games, and support with opening and closing procedures.

Typical shifts include mornings and evenings with flexible scheduling; supervisory duties are paid at an enhanced rate when applicable, and late-night hours receive an additional premium.

Qualifications

• Experience in delivering friendly, efficient service to guests.
• Ability to promote offers, events and new games to guests.
• Willingness to step into supervisory duties when required.

Responsibilities

• Greet and engage customers to create a welcoming experience.
• Promote offers, events and new games to drive engagement.
• Handle cash accurately and provide correct change.
• Serve refreshments and maintain a clean, inviting venue.
• Assist with opening/closing tasks and supervise colleagues as needed.
• Uphold Challenge 25 policy and ensure compliance with gambling regulations.

Skills

Customer service

Cash handling

Sales promotion

Team supervision

Tools

POS system

Job description

Shift pattern: Monday to Sunday, Full Flexibility, Morning shift will be scheduled as 07:00 - 14:30, Evening shift will be schedule as 14:00 - 22:00, 4 out of the 7 days to be covered

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation