Relief Supervisor

Luxury Leisure; Greater Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Luxury Leisure in Greater Manchester is hiring a Customer Service Assistant / Supervisor to deliver outstanding guest experiences across our venues. You’ll greet customers, promote offers, process payments, and assist with opening and closing procedures while stepping up to supervisory duties when needed.

The role requires flexibility with early mornings, evenings and weekends; enhanced pay applies for supervisory duties (£13.25/hr) and late shifts (£1.50 extra between 23:00 and 06:00).

Qualifications

• Excellent customer service is essential.
• Experience handling cash and giving correct change.
• Willingness to work evenings and weekends as required.
• Knowledge of Challenge 25 and gambling legislation is preferred.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience on each visit.
• Promoting offers, events and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Supporting opening/closing procedures and supervising the team when needed.
• Upholding Challenge 25 policy and gambling legislation.

Skills

Customer service

Cash handling

Sales promoting

Gambling compliance

Tools

POS system

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends between the hours of 07:00-22:00. Full flexibility across the week required, working 4 out of 7 days per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation