Relief Supervisor

Luxury Leisure; Merley; On-site; GBP 19,000 - 21,000; Full time

Job summary

Luxury Leisure in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across venues. You will greet customers, promote offers and events, and step up to supervise the team when required, earning an enhanced hourly rate.

You must be fully flexible to work mornings, afternoons, evenings, weekends and nights across five shifts per week, with an extra hourly rate for late shifts.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work flexible shifts including nights and weekends.
• Compliance with Challenge 25 and gambling legislation.
• Willingness to supervise when required.

Responsibilities

• Welcome and engage customers to ensure a great visit.
• Promote offers, events, and new games.
• Handle cash and provide accurate change.
• Serve refreshments and keep the venue clean.
• Open/close procedures and supervise team when needed.

Skills

Customer service

Cash handling

People supervision

Guest engagement

Flexible shifts

Tools

POS system

Cash register

Job description

Shift pattern: You must be fully flexible to work a range of shifts including mornings, afternoons, evenings, weekends and nights as required, working five shifts per week.

Enhanced Rate: £13.45 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation