Relief Supervisor

Luxury Leisure; Kilmarnock; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure in Scotland, Kilmarnock, is seeking a Customer Service Assistant / Supervisor to deliver outstanding service and keep our venues running smoothly. Your main focus will be assisting customers, with scope to step up to supervisory duties when required.

You’ll earn an enhanced rate of 13.25 per hour when supervising, plus 1.50 per hour for hours between 11pm and 6am. Key duties include welcoming customers, promoting offers and events, handling cash, serving refreshments, and

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Job description

Shift pattern: A mix of days shift, evening shifts and weekends.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation