Night Receptionist (Part Time)

AccorHotel; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality company in Manchester is seeking a dedicated Night Auditor for a part-time position. The successful candidate will ensure a seamless overnight experience, manage guest accounts, and provide exceptional customer service. Ideal for those with prior hotel front desk experience and strong computer skills, particularly with Opera systems. Join us to contribute to our commitment to diversity and inclusion while ensuring our guests have a pleasant stay.

Qualifications

• Prior experience in hotel front desk operations is essential.
• Excellent written and verbal communication skills required.
• Ability to work autonomously and effectively prioritize tasks.

Responsibilities

• Manage guest accounts, posting charges and generating daily reports.
• Provide outstanding customer service during guest check-ins and check-outs.
• Ensure effective communication during shift handovers.
• Perform cleaning duties in meeting rooms.
• Conduct security checks.
• Serve drinks from the bar.

Skills

Computer proficiency

Communication skills

Autonomous work

Tools

Opera V5

Opera Cloud

Job description

We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the this part-time role youll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.

Your key responsibilities will include :

• Managing guest accounts posting charges reconciling payments and generating daily reports in close collaboration with the Front OfficeManager.
• Providing outstanding customer service during guest check-ins / check-outs and assisting with inquiries at the Front Desk.
• Ensuring effective communication of any issues during handovers at the start and end of each shift.
• Spend some time cleaning our meeting rooms.
• Security checks
• Serve drinks from the bar

Qualifications :

During the night shift you could be working independently so prior experience in hotel front desk operations is essential. Were also looking for candidates with the following skills :

• Strong computer proficiency; experience with Opera V5 or Opera Cloudis preferred.
• Excellent written and verbal communication skills.
• Ability to work autonomously and effectively prioritize tasks.

Additional Information :

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

You must already have the right to work in the UK

ADDRESS : NOVOTEL MANCHESTER WEST WORSLEY BROW WORSLEY M28 2YA

Remote Work : No

Employment Type : Part-time