Night Receptionist

The QHotels Collection; South Wonston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Night Receptionist to manage guest check-ins and ensure exceptional service. This role requires a passion for customer service and conflict resolution experience. Benefits include free health club membership, discounts across the hotel collection, and professional training support.

Benefits

Free health club membership

Discounts across the hotel collection

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• A passion for delivering exceptional guest service.
• Ability to manage the reception during the night.

Responsibilities

• Manage reception during the night and greet guests.
• Administer check ins and check outs.
• Deal with guest enquiries/complaints professionally.

Skills

Exceptional guest service

Conflict resolution

Ability to work with minimum supervision

Courteous attitude

Job description

Overview

Are you a night owl?

Do you thrive on delivering outstanding customer service?

Benefits

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

Responsibilities

The important stuff:

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.