Night Receptionist

QHOTELS LIMITED; Little Eversden; On-site; GBP 20,000 - 28,000; Full time

Job summary

A UK hotel chain located in Little Eversden is seeking a night receptionist. The ideal candidate will manage reception, ensure guest satisfaction, and handle check-ins and complaints effectively. Skills in guest service and conflict resolution are essential. This role offers an opportunity to work in a dynamic environment committed to diversity and inclusion.

Benefits

Free health club membership

Discounts across The QHotels Collection

Friends and family discounts

Support with training and professional qualifications

Various learning & development opportunities

Access to an Employee Assistance Program

Refer a friend scheme

Free parking

Responsibilities

• Manage the reception during the night and ensure guest satisfaction.
• Administer check-ins and check-outs for guests.
• Handle guest enquiries and complaints professionally.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Overview

Are you a night owl? Do you thrive on delivering outstanding customer service? The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally; if you require any reasonable adjustments at any stage of the recruitment process, please let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.

Responsibilities

• You'll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest enquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Qualifications & Attributes

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Location

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge, and is a 4-star property with 120 bedrooms.

Facilities & Offerings

• The Bridge restaurant and the Lounge bar
• Afternoon tea, private dining, and meetings/event spaces
• Leisure facilities: gym, pool, jacuzzi, sauna, steam room, and Elemis spa

Benefits & Perks

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Friends and family discounts in hotels across The QHotels Collection
• Support with training and professional qualifications, including course fees
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• Free parking
• And much more!