Night Reception Team Member

Accor Hotels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Greater London seeks a Night Guest Service ambassador to ensure a memorable experience for guests. The role involves welcoming late arrivals, managing reservations, and creating a warm atmosphere. Ideal candidates should possess strong organizational skills, be guest-oriented, and capable of handling complaints. Join a diverse team where you can grow and make a positive impact through social responsibility activities.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunities for career development

Qualifications

• Strong guest service orientation and ability to create a welcoming atmosphere.
• Excellent organizational skills to ensure smooth operations.
• Ability to handle guest complaints professionally.

Responsibilities

• Welcome late arrivals and take reservations over the phone.
• Create a warm and friendly atmosphere for guests.
• Ensure safety of guests and property.
• Assist with breakfast preparation.
• Report incidents to the General Manager.

Skills

Team spirit

Guest oriented and service minded

Well organised

Strong sense of ethics

Job description

Company Description

Adagio Aparthotels, London City East!

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

Adagio London City East is home to 132 modern apartments. Our aparthotel is ideally located in the heart of London, right next to the Tower Of London and Tower Bridge

Job Description

First impressions are everything!

As a Night Guest Service ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Welcomes late arrivals and takes reservations over the phone during the evening
• Provides a personal welcome for guests and creates a warm and friendly atmosphere
• Ensures the guest's stay runs smoothly
• Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
• Helps prepare breakfast
• Ensures the safety of the people and property in the hotel

Your experience and skills include:

• Team spirit
• Guest oriented and service minded
• Well organised
• Has a strong sense of ethics, leads by example

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion