Night Porter - Elstree

Village Hotels; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A national hotel group is seeking a Night Porter in Elstree to ensure exceptional customer service throughout the night. You'll play a vital role in supporting guests during their stay, including check-ins and serving on the bar. Candidates should have strong problem-solving skills and the ability to maintain excellent relationships across departments. The offered benefits include health and wellness memberships, discounts on stays, and flexible working options.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks

Training and development programs

Mental Health support and benefits

Flexible working hours

Pension scheme

Life insurance

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure exceptional service throughout the night.
• Proactively solve problems and support all departments.
• Involved in every step of the customer journey.

Skills

Customer service awareness

Problem-solving

Ability to work independently

Interdepartmental relationship building

Job description

Night Porter - Elstree

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as...

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality starting at 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&C's apply based on your contract.

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check‑in through to preparing room service orders and serving on the bar.

But what we need from you...

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!