Night Porter

Greene King; Rottingdean; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hospitality company in Rottingdean is looking for a Night Porter to ensure the safety and security of guests and staff while providing an exceptional experience. In this role, you will be responsible for late-night check-ins, handling complaints, and maintaining guest safety. The ideal candidate should be detail-oriented, passionate about service, and a team player. This position offers competitive pay, career advancement opportunities, and substantial discounts across company brands.

Benefits

Competitive salary

Career development opportunities

33% discount for employees

Wage Stream access

Retail discounts

50% discount at Greene King Inns

Free employee assistance program

Qualifications

• Must have a passion for hospitality and customer service.
• Ability to handle late check-ins and ensure guest safety.
• Must possess a positive attitude and attention to detail.

Responsibilities

• Provide memorable experiences for guests during their stay.
• Be the first contact for late arrivals and ensure secure environment.
• Handle customer complaints effectively and promptly.

Skills

Willingness to learn and expand your skills

Great eye for detail

Passion for giving great service

Positive can-do attitude

Team player

Job description

• Dept. L4/House: White Horses (Rottingdean) - 05308

Company Description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality.

As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.

The result: hotels with a unique sense of place that locals can feel proud of.

So, if you love where you live, join us and inspire other people to love it, too.

Job Description

As a Night Porter, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Be the first point of contact for late arrival check-ins and walk-ins
• You’ll ensure guest and business safety, and security is top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.

What you’ll bring…

• Willingness to learn and expand your skills
• Have a great eye for detail, making sure every pint is poured to perfection
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player

Additional Information

We’re all about rewarding our teams hard work, that’s why…

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Wage Stream – Access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.– so you can enjoy a weekend away without breaking the bank
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!