Night Porter

Aimbridge; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in Norwich is seeking a Night Porter responsible for ensuring guest safety and comfort overnight. This role requires strong attention to detail, good communication, and customer service skills, as well as the ability to work during night hours. Candidates must be 18 or older. The position offers multiple development opportunities and access to various benefits.

Benefits

Industry leading training

Hotel discounts

Access to employee assistance programme

Free staff parking

Qualifications

• Must have a keen eye for detail to maintain cleanliness.
• Strong communication skills to interact with guests and staff.
• Good customer service skills for guest assistance.
• Must be able to work night shifts.

Responsibilities

• Ensure the safety and security of hotel guests and staff.
• Perform regular security checks and emphasize fire safety.
• Prepare breakfast and assist guests with concerns.
• Support operations in food and beverage and maintenance.

Skills

Attention to detail

Good communication skills

Customer service skills

Ability to work overnight shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Free staff parking

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 5.30am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’ So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.