Night Porter

Interstate Hotels & Resorts, Inc.; Knowsley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hotel chain is seeking a Night Porter to ensure the safety and security of guests and staff at night. This role includes conducting security checks, assisting with breakfast preparation, and offering exemplary customer service. Ideal candidates should have strong attention to detail and excellent communication skills, and must be comfortable working overnight shifts. This position offers hotel discounts, staff benefits, and a flexible zero-hours contract with about 32 hours per week.

Benefits

Industry-leading training and leadership development

Hotel discounts and up to 50% off food and beverage

Access to financial wellbeing programs

Uncapped incentives for contributions

Free staff parking

Qualifications

• Strong attention to detail and cleanliness.
• Excellent communication skills for interacting with guests.
• Approachable and friendly demeanor for customer service.
• Comfortable with nightshift patterns and commuting.

Responsibilities

• Ensure the safety and security of guests and staff.
• Conduct regular security and fire safety checks.
• Assist with breakfast preparation at 6am daily.
• Resolve complaints professionally.
• Support various operations as needed.

Skills

Attention to detail

Communication skills

Customer service

Ability to work overnight shifts

Job description

Job Overview

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also conduct a minimum of two security checks at regular intervals with an emphasis on security and fire safety. You will help prepare breakfast at 6am daily, liaise with guests and residents, and resolve complaints in a courteous and professional manner. Your role extends beyond the front desk, supporting food and beverage, maintenance and all other areas that require exemplary customer service skills and teamwork.

Responsibilities

• Ensure the safety and security of guests, staff, and the hotel during night hours.
• Conduct regular security and fire safety checks, minimum two per shift.
• Assist with breakfast preparation at 6am daily.
• Liaise with guests and residents, resolving complaints professionally.
• Support operations in food & beverage, maintenance and other departments as needed.
• Maintain a clean, presentable, and secure property throughout the night.

Qualifications

• Strong attention to detail and a keen eye for cleanliness.
• Excellent communication skills for interacting with guests and staff.
• Customer service skills: approachable, friendly, and able to handle complaints or requests.
• Ability to work overnight shifts, including late-night and early-morning hours.
• Age 18 or above; comfortable with nightshift patterns and commuting to the hotel.

Benefits

• Industry‑leading training and leadership development opportunities.
• Hotel discounts across the portfolio: staff rates and up to 50% discount on food, beverage, and spa.
• Access to Stream: up to 40% pay as it is earned, with automatic savings for financial wellbeing.
• 24/7 access to our employee assistance programme.
• Uncapped incentives to reward your contributions.
• Free staff parking.
• Zero‑hours contract with an average of 32 hours per week (hours may fluctuate).

Location

Rainhill Hall Hotel, 800 Warrington Road, Prescot, Lancashire, L35 6NZ

We are an equal opportunity employer and welcome applicants from all backgrounds.