Night Porter

Eden Hotel Collection; Kidderminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel group in Kidderminster seeks a Night Porter to manage the Reception desk during night hours. Responsibilities include guest liaison, providing hotel security, assisting with room setups, and serving drinks. Candidates should exhibit a warm professional demeanor, strong attention to detail, and good communication skills in English. The position offers generous time off, monthly tips, and multiple employee perks focused on wellbeing and growth.

Benefits

31 days of leave, increasing to 33

Monthly tips shared

Exclusive savings at 800+ retailers

Access to wellbeing center and support

Cycle-to-Work and electric vehicle options

Discounted stays and leisure activities

Free parking and meals on duty

Qualifications

• Must have a genuine, warm professional manner.
• Strong attention to detail and ability to use technology effectively.
• Good communication skills in written and spoken English.
• Self-motivated and proactive during night shifts.
• Physically fit and comfortable with alone work.

Responsibilities

• Manage the Reception desk during night time.
• Liaise with guests and ensure hotel security.
• Assist with room set ups and serve drinks.

Skills

Genuine warm professional manner

Strong attention to detail

Good communication skills

Self motivated and proactive

Physically fit for lone working

Job description

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence

What you’ll be doing?

As Night Porter, you will be responsible for managing our Reception desk over the night time period, taking over from our Reception team and handing back over the following morning. You will be on hand for any guest liaison during the night and providing general hotel security. You may also be helping with room set up’s, assisting with luggage and serving drinks – all with a friendly and warm approach.

What you’ll need?

• To have a genuine, warm professional manner;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• Self motivated and proactive in keeping busy during the night shift;
• To be physically fit; and comfortable with lone working.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award winsin 2023, 2024 and 2025!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople