Night Porter

Barnett Hill Hotel; Guildford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A renowned hotel in Guildford is seeking a dedicated Night Porter to ensure excellent guest care during night shifts. Responsibilities include managing security, assisting with reception duties, and maintaining the hotel's safety and cleanliness standards through the night. Ideal candidates will have strong communication skills and a mature, responsible approach to their role, alongside a passion for customer service. This position includes a range of benefits and opportunities for career progression.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount on food & beverage

Discount on spa treatments

Refer a friend staff recruitment scheme

Anniversary celebrations

Qualifications

• Required to work 5 nights a week from 10:30 pm to 7 am.
• Smart appearance is essential.
• Able to provide two excellent work references.

Responsibilities

• Ensure fire safety and security of the premises.
• Check in and check out guests.
• Prepare rooms for the morning shift.

Skills

Excellent communication

Customer service

Organisation

Energy and enthusiasm

Computer literacy

Job description

The Role

We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week.

Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.

Duties include;

• Security and safety of the premises
• General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
• On request service of light refreshments and beverages and bar drinks to resident guests after the bar / kitchen has closed
• Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
• Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
• Ensure the public areas are clean and tidy ready for the start of the day
• To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
• Action or report any health and safety issues found during the security rounds to the Duty Manager / Maintenance Manager
• Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas

Requirements

• Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
• Smart appearance
• Excellent communication and customer service skills
• Energy and enthusiasm for customer service
• Computer literacy (training will be given on our systems)
• A mature and responsible approach to managing the hotel overnight
• Able to provide two excellent work references, including most recent employer

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition candidates will enjoy a range of company benefits including :

Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food & beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch / afternoon tea and service related holiday