Night Operations Leader — Overnight Hospitality

The Landmark; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent hotel in London seeks a Night Manager to lead overnight operations, ensuring exceptional service and guest satisfaction. In this role, you will oversee the night audit, manage guest interactions, and maintain hotel safety standards. The ideal candidate will have hotel management experience, strong leadership skills, and flexibility to work night shifts. Join our team and make a difference even while the city sleeps.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Team member rates across properties

Complimentary stay after passing probation

Healthcare cash plan

Bike to work scheme

Social squads and recognition schemes

Qualifications

• Experience in hotel environment.
• Natural sense of responsibility and leadership.
• Understanding of health & safety and emergency protocols.

Responsibilities

• Oversee night operations and shift transitions.
• Handle check-ins, check-outs, and guest requests.
• Manage night audit process and financial reports.
• Perform room checks and safety inspections.
• Monitor and respond to guest feedback.

Skills

Experience in Front Office or Duty Management

Strong guest service instincts

Problem-solving skills

Communication skills

Flexibility to work nights and weekends

Tools

Opera Cloud

Job description

A prominent hotel in London seeks a Night Manager to lead overnight operations, ensuring exceptional service and guest satisfaction. In this role, you will oversee the night audit, manage guest interactions, and maintain hotel safety standards. The ideal candidate will have hotel management experience, strong leadership skills, and flexibility to work night shifts. Join our team and make a difference even while the city sleeps.