Night Operations Duty Manager

YHA; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A city centre youth hostel in Manchester is seeking a Development Duty Manager to support the Night Manager and oversee night operations. The successful candidate will engage with guests, assist in managing a team, and ensure the property is secure and clean. Ideal applicants will have experience in hospitality, customer service, and team management. This role offers a flexible permanent contract for 34 hours per week with various employee benefits including free hostel stays and discounts.

Benefits

10 nights free hostel stays per year

Access to staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service, including management of quality service.
• Ability to manage varying pressures and prioritize tasks.
• Demonstration of HEART values in everyday work.

Responsibilities

• Support Night Manager in managing operations during the night.
• Prepare and serve food and drinks, ensuring customer satisfaction.
• Maintain property security and cleanliness.

Skills

Customer service experience

Hospitality experience

Team management experience

Food safety level 2 certification

Basic IT skills

Knowledge of YHA core values

Tools

Microsoft Office

Job description

A city centre youth hostel in Manchester is seeking a Development Duty Manager to support the Night Manager and oversee night operations. The successful candidate will engage with guests, assist in managing a team, and ensure the property is secure and clean. Ideal applicants will have experience in hospitality, customer service, and team management. This role offers a flexible permanent contract for 34 hours per week with various employee benefits including free hostel stays and discounts.