Night Manager

Hyatt Hotels Corporation; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global hospitality company is looking for a Night Manager to ensure exceptional service during nighttime operations at their hotel in London. The role requires managing guest check-ins/outs, overseeing audits, and coordinating with various departments to provide seamless service. Ideal candidates will possess strong organizational and multitasking skills, with a preference for prior hotel management experience. This position offers numerous benefits including free meals, discounted hotel stays, and opportunities for career growth.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Life Assurance

50% discount on food and beverages

Uniform provided and laundered complimentary

Headspace membership

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office management within the premier segment is preferred.

Responsibilities

• Ensure all guests receive prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and assist with any guest requests.
• Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
• Communicate and coordinate with other departments to ensure seamless night operations.
• Oversee health and safety as well as security operations at the hotel during the night.

Skills

Strong organizational skills

Multitasking abilities

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

Duties and responsibilities related to the Night Manager role

• Ensure all guests receive prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and assist with any guest requests.
• Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations.
• Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.

About you

Previous experience in hotel front office management within the premier segment is preferred. Strong organizational and multitasking abilities skills are required.

Just some of the benefits you will enjoy as a Night Manager

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty

Life Assurance

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for Night Manager and start your journey with Hyatt Hotels!

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