Night Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A luxury hotel brand in London seeks a Night Manager to oversee the Front Office team and ensure exceptional guest experiences. This role involves managing operations during night hours, resolving issues, and maintaining high service standards. The ideal candidate will have previous supervisory experience, strong leadership skills, and a commitment to customer service. Competitive salary with additional benefits offered.

Benefits

Annual salary of £36,036.61 plus incentives

Global travel program for team members

Meals whilst on duty

Dynamic team environment

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

Responsibilities

• Oversee the Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Maximise room occupancy and promote hotel services.
• Manage and resolve issues or emergencies.
• Act according to security and emergency procedures.

Skills

Leadership

Customer service

IT proficiency

Communication abilities

Problem-solving

Teamwork

Job description

Overview

Night Manager (HOT0BZ54)

Night Manager is part of Conrad London St James, a luxury hotel brand within Hilton. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

Work Location

Conrad London St James Hotel, 22-28 Broadway, London SW1H 0BH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests.

A World of Rewards:

• Annual Salary of £36,036.61 plus incentives for upsells
• A global travel program for team members
• Meals whilst on duty
• To be part of a fabulous team

The hotel, located in the heart of Westminster, offers 256 beautifully appointed bedrooms and outlets within the hotel that provide opportunities to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, inspired by the traditional British countryside
• The Pem, a glamorous restaurant showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests
• Seven Meetings & Events Spaces, designed for a wide range of gatherings

The Role

The Role: A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Travel

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)

Job

Guest Services, Operations, and Front Office