Night Manager

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Night Manager for its Birmingham location. The role involves overseeing the Front Office team, ensuring exceptional service from check-in to check-out, maximizing occupancy, and resolving guest issues. Candidates should have supervisory experience and excellent leadership skills. Competitive salary and extensive benefits are offered, including meals and career development opportunities.

Benefits

Smart uniform provided

Free meals while on duty

Personal development programs

Team Member Travel Program

Holiday package of 28 days

Discounted dental and health cover

Qualifications

• Previous supervisory experience within the hotel/leisure/retail sector.
• Excellent interpersonal and communication skills.
• Flexible and able to respond to varying work situations.

Responsibilities

• Oversee the entire Front Office operation.
• Serve as a point of contact for Guests and resolve issues.
• Conduct Health and Safety Checks and maintain hotel standards.

Skills

Supervisory experience in Front Office

IT proficiency

Leadership skills

Customer service commitment

Ability to work under pressure

Tools

Front Office Management Systems

Job description

Overview

The Hilton Birmingham Metropole is recruiting for a Night Manager to join the Front Office team. Location: Hilton Birmingham Metro National Exhibition Centre, Birmingham B40 1PP.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025. Our spirit and passion for hospitality brings teams together to create a culture of inclusiveness, positivity and a drive to achieve our common goal: “To share the light and warmth of hospitality”. With training, resources and support from managers and colleagues, there is opportunity to develop and grow.

A World of Rewards

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Modern and inclusive Team Member’s areas

The Hilton Birmingham Metropole is now recruiting for a Night Manager to join the Front Office team.

Salary: £28,922 plus Front of House Leaders incentive scheme. The percentage is up to 10% of the quarterly gross salary, paid on a quarterly basis, based on Front Office Key Performance Indicators.

Working hours: Nights, 4 days on 4 days off (8AM – 8PM)

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• It would be advantageous to have: Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

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