Night Manager

Brend Hotels; Barnstaple; On-site; GBP 20,000 - 30,000; Full time

Job summary

A family-run hotel chain in Barnstaple is seeking a Night Manager to ensure hotel safety and provide customer service. This role involves security checks, room service, and handling guest inquiries. Ideal candidates should have a positive attitude and be flexible. Full training is provided, making this a great opportunity for those looking to start a career in hospitality. Competitive pay and staff discounts are offered.

Benefits

Competitive pay

Paid holidays

Staff discounts

Career progression opportunities

Qualifications

• Previous experience would be beneficial, but full training will be provided.
• Responsible nature and happy to work alone.
• Neat and tidy appearance required.

Responsibilities

• Ensure hotel safety through extensive checks and patrols.
• Provide exceptional customer service.
• Perform check-in and check-out services.
• Prepare Front of House area for the next day.
• Handle internal and external calls efficiently.

Skills

Positive attitude

Good communication skills

Customer service commitment

Flexibility

Ability to work independently

Job description

Deadline to apply: 22/12/2025

As a Night Manager, you will be responsible for hotel safety including extensive security and lock checks, provide room service to all guests and internal and external guests.

Night Managers are fully supported by Vanguard Security, who act as the first point of contact in the event of a fire alarm, carry out regular mobile patrols and are available 24/7 for emergency assistance or welfare checks.

Work for Brend Hotels and receive competitive pay, opportunities for progression, share of staff tips, staff discounts, and paid holidays. This is a great opportunity to work for a successful local company in Barnstaple.

What will I be doing?

As a Night Manager at The Royal and Fortescue you are responsible for ensuring hotel safety including extensive security checks, cleaning public areas and catering to any guests needs throughout your shift. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Extensive Health & Safety checks including all internal and external doors and windows are locked, keeping intruders out, noting any strange activities, and regular patrols of the hotel grounds.
• Deal with internal and external calls in an expeditious manner, recording and passing on messages
• Provide room service including food and beverages to all guests
• Provide check-in and check out service
• Deliver newspapers to all rooms and any other departmental tasks
• Friendly and professional customer service when dealing with customers
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Prepare the Front of House area for the following day

What are we looking for?

To successfully fill this role as Night Manager at The Royal and Fortescue you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own
• Responsible nature and happy to work alone
• Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Hotels team which include competitive rates of pay, paid holidays, and a share of staff tips. Could be eligible for live-in accommodation in [area]. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Hotels are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Hotels?

Brend Hotels is a family‑run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!