Night In-Room Dining Waiter

The Dorchester; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Greater London seeks a Night In-Room Dining Waiter to deliver 5-star service, manage guest requests, and ensure all needs are met. Candidates should have at least 2 years of food and beverage experience, strong communication skills, and the ability to handle orders efficiently. The role offers various employee perks, including complimentary stays and training opportunities for career advancement. This is a shift-based position primarily working overnight hours.

Benefits

Complimentary stays with breakfast at hotels

50% off food and beverages

Royal London Private Pension scheme

Seasonal ticket loan

Well-being support

Qualifications

• At least 2 years of previous experience in food and beverage.
• Genuine interest in food and beverage to recommend options.
• Ability to take orders accurately and manage overnight efficiently.

Responsibilities

• Deliver 5-star service to guests and understand their needs.
• Fulfill special guest requests with management support.
• Work shift-based hours, mainly from 19:00 to 07:00.

Skills

Food and beverage experience

Strong verbal communication skills

Order management

Tools

Micros

Excel

Job description

Join us as a Night In-Room Dining Waiter at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Night In-Room Dining Waiter at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Night In‑Room Dining Waiter, you'll enjoy your work and take pride in delighting our guests :

• You will be responsible for delivering 5‑star service, taking pride in everything you are doing while looking after all of our guests needs. An important part of this is to get to know and most importantly to understand our new guests as well as our regular guests. All this is to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving purchasing specific food or beverage items, serving off‑menu requests, pre‑ordering meals or placing additional fridges in the rooms. Most of these requests are fulfilled by the Night In‑Room Dining Waiters with the support of the management team.
• The operational hours of work are shift‑based and may be subjected to change. These are currently set as:
• Monday – Friday: 19 : 00 - 07 : 00
• Saturday – Sunday: 19 : 00 - 07 : 00

What you’ll bring

Essential Skills and Experience

• Previous experience in food and beverage – at least 2 years,
• Have genuine interest in food and beverage to be able to recommend options
• Strong verbal communication skills – English is the primary language used in our hotel.
• Experience in taking order accurately and have the ability to manage overnight efficiently.

Preferred Skills

• Strong, proven Food and Beverage background
• Strong Micros and Excel skills

What you’ll get

• Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection : Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks : Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development : Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events : Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus : Earn a £1000 bonus when you recommend a friend.
• Well‑being Support : Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.