Night Guest Services Specialist

LGH Hotel Management Ltd; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in Chester is seeking a dedicated Night Team Member to ensure seamless hotel operations during night shifts. Responsibilities include managing guest services, maintaining safety procedures, assisting staff, and performing security checks. Ideal candidates should possess previous hotel experience, excellent customer service skills, and the ability to handle high-pressure situations. This position offers benefits including employee discounts and support for wellbeing.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Experience in a hotel or similar environment preferred.
• Excellent customer service skills.
• Calm demeanor in high-pressure situations.

Responsibilities

• Manage guest requests during night shifts.
• Maintain security and safety procedures.
• Assist with maintenance and housekeeping tasks.

Skills

Customer service skills

Communication skills

Safety and security understanding

Organizational skills

Ability to work under pressure

Job description

A leading hotel management company in Chester is seeking a dedicated Night Team Member to ensure seamless hotel operations during night shifts. Responsibilities include managing guest services, maintaining safety procedures, assisting staff, and performing security checks. Ideal candidates should possess previous hotel experience, excellent customer service skills, and the ability to handle high-pressure situations. This position offers benefits including employee discounts and support for wellbeing.