Night Guest Services Assistant for VIP Guests

Holiday Inn Ipswich; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known hotel chain in Ipswich is seeking a Night Guest Service Assistant. This role requires ensuring every guest enjoys a safe and outstanding experience out-of-hours. You will support hotel objectives, build relationships with guests, and maintain high product knowledge. Ideally, you should have prior customer service experience and be comfortable with technology. The position offers a range of benefits including career development and employee discounts.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across retailers and restaurants

50% off food and beverage in hotels

Free access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role is ideal.
• Ability to anticipate guests' needs is highly desirable.
• Comfortable using technology, including MS Office.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Support hotel in achieving brand and company metrics.
• Maintain high level of product and service knowledge.
• Build and develop relationships with guests.

Skills

Customer Service

Relationship Building

Technology Proficiency

Tools

MS Office

Job description

A well-known hotel chain in Ipswich is seeking a Night Guest Service Assistant. This role requires ensuring every guest enjoys a safe and outstanding experience out-of-hours. You will support hotel objectives, build relationships with guests, and maintain high product knowledge. Ideally, you should have prior customer service experience and be comfortable with technology. The position offers a range of benefits including career development and employee discounts.