Night Guest Service Pro — Growth & Benefits

Aimbridge; Stansted Mountfitchet; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality company in Stansted Mountfitchet is seeking a Nights Guest Service Assistant. This role involves providing exceptional customer service, checking guests in and out, and supporting hotel operations. The ideal candidate should have strong communication skills and a keen eye for detail. Joining this dynamic team offers numerous development opportunities across various departments.

Benefits

Industry leading training

Hotel discounts

Access to employee assistance programme

Uncapped incentives

Company sick pay

Qualifications

• Age 18 or above is required for this role.
• Keen eye for detail to maintain cleanliness.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service including check-ins and check-outs.
• Handle inquiries and complaints effectively.
• Support operations in food and beverage and maintenance.

Skills

Attention to detail

Communication skills

Customer service skills

Organisational skills

Technical skills

Teamwork

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

A leading hospitality company in Stansted Mountfitchet is seeking a Nights Guest Service Assistant. This role involves providing exceptional customer service, checking guests in and out, and supporting hotel operations. The ideal candidate should have strong communication skills and a keen eye for detail. Joining this dynamic team offers numerous development opportunities across various departments.