Night Guest Experience Specialist

The Peninsula London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Guest Experience Executive - Nights to enhance guest experiences during the night shift. The successful candidate will be responsible for managing night operations, ensuring all rooms are prepared for guests, and delivering exceptional service aligned with luxury standards. Candidates should have experience in hotel operations, excellent communication and organizational skills, and a passion for high-quality service. This role requires flexibility to work night shifts as needed.

Benefits

Market-leading remuneration

Service charge benefits

Attractive benefits

Qualifications

• Experience in a similar position, ideally in a luxury hotel.
• High proficiency in relevant computer software.
• Passion for quality service and hospitality.

Responsibilities

• Improve guest experiences and live the Peninsula Service Principles.
• Handle night operational challenges including service recovery.
• Ensure readiness of VIP rooms and respective amenities.

Skills

Experience in hotel operations

Proficiency in Microsoft Office

Exceptional communication skills

Time management

Adaptability

Ability to work under pressure

Job description

A luxury hotel in London is seeking a Guest Experience Executive - Nights to enhance guest experiences during the night shift. The successful candidate will be responsible for managing night operations, ensuring all rooms are prepared for guests, and delivering exceptional service aligned with luxury standards. Candidates should have experience in hotel operations, excellent communication and organizational skills, and a passion for high-quality service. This role requires flexibility to work night shifts as needed.