Night Front Office Supervisor — Lead Guest Experience & Growth

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Night Manager to oversee the Front Office team in Birmingham. This role involves ensuring high standards of guest service and managing hotel operations during the night. The ideal candidate will have supervisory experience in a hotel environment, strong leadership skills, and a commitment to exceptional customer service. Competitive pay of £13.20 per hour with rewards and development opportunities are offered.

Benefits

Smart uniform provided

Free meals while on duty

Personal development programs

Team Member Travel Program

High street discounts

28 days holiday plus bank holidays

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Manage, record and promptly resolve issues or emergencies that arise.

Skills

Supervisory experience

High level of IT proficiency

Leadership skills

Interpersonal skills

Communication skills

Customer service

Pressure management

Flexibility

Teamwork

Job description

A leading global hospitality company is seeking an Assistant Night Manager to oversee the Front Office team in Birmingham. This role involves ensuring high standards of guest service and managing hotel operations during the night. The ideal candidate will have supervisory experience in a hotel environment, strong leadership skills, and a commitment to exceptional customer service. Competitive pay of £13.20 per hour with rewards and development opportunities are offered.