Night Front Desk Concierge — Growth Opportunities

HGI2 - Front Office; Harlington Corner; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaned

Discounted employee rates at Arora/HG

Food and beverage discounts

28 days holiday

Cycle to work scheme

Life assurance

Employee assistance programme

Recognition schemes

Job summary

Hilton Garden Inn London Heathrow is seeking a Night Receptionist to create a warm and inviting atmosphere for our guests during the night shift. You will be responsible for greeting guests, handling check-in and check-out procedures, offering information about hotel facilities and local area, and resolving guest inquiries with professionalism.

We value high-quality service, strong organisational skills, calm multi-tasking, and excellent written and spoken English.

Qualifications

• Provides high-quality guest service with a welcoming demeanor.
• Demonstrates strong organisational skills and attention to detail.
• Balances multiple tasks calmly under pressure while maintaining service standards.
• Communicates clearly with guests and colleagues in English; maintains professional presentation.
• Evidence of team collaboration and proactive support of colleagues.
• Maintains a smart, professional appearance.
• Opera PMS experience is an advantage.

Responsibilities

• Greet guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

High-quality service

Organisational skills

Multi-tasking

Communication skills

Team player

Professional appearance

Opera PMS

Tools

Opera PMS

Job description

Hilton Garden Inn London Heathrow is seeking a Night Receptionist to create a warm and inviting atmosphere for our guests during the night shift. You will be responsible for greeting guests, handling check-in and check-out procedures, offering information about hotel facilities and local area, and resolving guest inquiries with professionalism.

We value high-quality service, strong organisational skills, calm multi-tasking, and excellent written and spoken English.