Front Desk & Guest Services Ambassador

Hilton Garden Inn London Heathrow Airport; Hounslow; Presencial; GBP 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide employee discounts at Hilton

Hotel discounts across Axiom hotels

28 days holiday including bank hols

Benefits & rewards portal

Employee Assistance Line

Wagestream pay access

Annual stayover after one year

Training, progression and promotion

Referral bonus

Free meals on shift

Length of service awards

Descripción de la vacante

Hilton Garden Inn London Heathrow Airport is seeking a Receptionist to join our busy front desk team in Hounslow. The role involves greeting guests warmly, delivering courteous service, and handling inquiries both face-to-face and by phone to uphold high standards of guest satisfaction.

Reporting to the Front Office Manager, you will work in a fast-paced environment with a focus on teamwork, efficiency, and professional guest interactions.

Responsabilidades

• Greet guests in a warm, friendly manner and provide courteous, efficient service to maintain high standards.
• Handle guest requests and queries in person or over the phone with professionalism.
• Support front desk operations and work within a busy, hardworking team environment.
• Contribute to delivering a memorable guest experience consistent with brand standards.
• Ensure company policies and legal requirements are maintained across front desk activities.

Descripción del empleo

Hilton Garden Inn London Heathrow Airport is seeking a Receptionist to join our busy front desk team in Hounslow. The role involves greeting guests warmly, delivering courteous service, and handling inquiries both face-to-face and by phone to uphold high standards of guest satisfaction.

Reporting to the Front Office Manager, you will work in a fast-paced environment with a focus on teamwork, efficiency, and professional guest interactions.