Guest Experience Coordinator - Front Desk (4-Star Hotel)

RLH - Front Office; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts at Arora hotels

Employee discounts

Life assurance

Job summary

Renaissance London Heathrow is seeking a front desk receptionist to help create a warm, inviting atmosphere for guests. You will greet guests, manage check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, strong organisational skills, and a professional appearance. You will collaborate with other departments to ensure a seamless guest experience and support guests from arrival to departure.

Qualifications

• Strong communication and excellent spoken English.
• Organised and able to multitask in a fast-paced hotel environment.
• Friendly, professional customer service focus and team player attitude.

Responsibilities

• Greet guests with a warm welcome.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

Communication

English proficiency

Organizational skills

Multi-tasking

Team player

Professional appearance

Tools

Opera PMS

Job description

Renaissance London Heathrow is seeking a front desk receptionist to help create a warm, inviting atmosphere for guests. You will greet guests, manage check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, strong organisational skills, and a professional appearance. You will collaborate with other departments to ensure a seamless guest experience and support guests from arrival to departure.