Night Front Desk Specialist: Guest Experience

Hyatt Indian Wells; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt

Free meals on duty

Headspace membership

Discounted Hyatt stays for family ands

Uniform provided and laundered

Job summary

Hyatt Regency London Blackfriars is seeking a dedicated Night Receptionist to oversee Front Office operations during the night shift, ensuring seamless service and guest satisfaction. You will manage check-ins/outs, respond to guest needs, and perform nightly audit procedures in a safe, professional environment.

The role emphasizes strong communication, calm problem-solving, and collaboration with other departments to maintain high standards of service for a diverse guest mix in central London.

Qualifications

• Excellent communication and organisational skills.
• A natural problem-solver who stays calm under pressure.
• Previous experience in a hotel front office role is desirable.

Responsibilities

• Oversee and ensure the smooth running of the Front Office during the night shift, delivering exceptional service and creating memorable experiences for all guests.
• Provide a warm, professional, and efficient check-in and check-out experience while handling guest enquiries and requests promptly.
• Complete all night audit procedures accurately, ensuring daily financial transactions are reconciled and reported.
• Maintain a safe and secure environment for guests and colleagues by conducting regular security checks and responding to incidents appropriately.
• Build positive working relationships with all hotel departments to ensure seamless communication and operational efficiency.
• Lead by example during the night shift, fostering a positive and collaborative atmosphere while supporting colleagues when required.
• Identify opportunities to improve guest satisfaction and operational processes, bringing innovative ideas and solutions to the role.
• Prepare detailed handover reports and communicate key information to the daytime team to ensure continuity of service.

Skills

Communication skills

Organisational skills

Night shift experience

Job description

Hyatt Regency London Blackfriars is seeking a dedicated Night Receptionist to oversee Front Office operations during the night shift, ensuring seamless service and guest satisfaction. You will manage check-ins/outs, respond to guest needs, and perform nightly audit procedures in a safe, professional environment.

The role emphasizes strong communication, calm problem-solving, and collaboration with other departments to maintain high standards of service for a diverse guest mix in central London.