Night Front Desk Specialist — Elevate Guest Experience

SLG-Front Office; Horley; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaned

On-site parking

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts & employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Employee assistance programme

Arora star recognition

Job summary

Sofitel London Gatwick is seeking Night Recepcionists to deliver warm, welcoming guest service during overnight shifts. You will greet guests, check them in and out efficiently, and provide information about hotel facilities and local area.

Handle inquiries, collaborate with departments, and prepare guest bills with accuracy for a seamless stay. Strong English communication, a team-focused attitude, and prior hotel experience are advantageous.

Qualifications

• Provide warm, friendly guest service at reception.
• Greet guests and manage check-in/check-out efficiently.
• Provide information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly.
• Work with other departments to ensure seamless guest experiences.
• Prepare guests' bills and resolve billing questions.

Responsibilities

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

Skills

Guest service

Check-in/out

Communication skills

English proficiency

Team player

Tools

Opera PMS

Job description

Sofitel London Gatwick is seeking Night Recepcionists to deliver warm, welcoming guest service during overnight shifts. You will greet guests, check them in and out efficiently, and provide information about hotel facilities and local area.

Handle inquiries, collaborate with departments, and prepare guest bills with accuracy for a seamless stay. Strong English communication, a team-focused attitude, and prior hotel experience are advantageous.