Night Front Desk Champion at Heathrow Airport Hotel

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaning

Discounted employee rates at Arora/Hil

Merlin Entertainments discounts

Tastecard

Life assurance

Wage stream

Employee assistance programme

Refer a friend scheme

Cycle to work scheme

Long service recognition

Job summary

Hilton Garden Inn London Heathrow is seeking Night Receptionists to create a warm, welcoming atmosphere for guests. You will manage check-in and check-out procedures, provide information on hotel facilities and local area, and resolve inquiries with professionalism.

Work closely with other departments to ensure a seamless guest experience, handle calls, allocate rooms, and prepare guest bills while maintaining a high standard of English communication.

Qualifications

• High standard of written and spoken English.
• Strong guest-service orientation.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Customer service

Multitasking

Communication

Teamwork

English proficiency

Professional appearance

Job description

Hilton Garden Inn London Heathrow is seeking Night Receptionists to create a warm, welcoming atmosphere for guests. You will manage check-in and check-out procedures, provide information on hotel facilities and local area, and resolve inquiries with professionalism.

Work closely with other departments to ensure a seamless guest experience, handle calls, allocate rooms, and prepare guest bills while maintaining a high standard of English communication.