Reception Supervisor – Guest Experience Lead

Hilton Garden inn T2 - Arora Group; Hounslow; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform provided

Staff discounts

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance

Résumé du poste

Hilton Garden Inn London Heathrow, the hotel directly connected to Terminal 2, seeks a Reception Supervisor to lead the front desk team and ensure guest satisfaction from check-in to check-out. You will coordinate duties, support receptionists, and ensure guests are acknowledged promptly with a warm, professional welcome.

The role emphasizes strong English communication, excellent organizational skills, and a proactive, team-focused approach.

Qualifications

• Provide high-quality service consistently.
• Excellent written and spoken English communication.
• Strong organization and multi-tasking under pressure.

Responsabilités

• Lead reception team and support receptionists.
• Ensure reception is manned and guests are welcomed.
• Manage check-in/check-out efficiently and accurately.
• Provide guests with information on facilities and local area; resolve issues promptly.

Connaissances

Customer service

Communication

Organizational skills

Team player

Proactive attitude

Outils

Opera PMS

Description du poste

Hilton Garden Inn London Heathrow, the hotel directly connected to Terminal 2, seeks a Reception Supervisor to lead the front desk team and ensure guest satisfaction from check-in to check-out. You will coordinate duties, support receptionists, and ensure guests are acknowledged promptly with a warm, professional welcome.

The role emphasizes strong English communication, excellent organizational skills, and a proactive, team-focused approach.